Beacon Behavioral: Crisis Solutions – Georgia

Georgia ranks 43rd in the US for access to mental health care, which means that almost 2/3 of Georgians with a mental illness did not receive services in the past year. 1 It ranks 48th in availability of mental health providers, where accessibility is worse in rural and lower-income areas. Beacon Health Options, as an administrative services organization (ASO), partners with Behavioral Health Link and Delmarva Foundation to provide telephonic and mobile crisis single-point-of-entry services for the Georgia Crisis and Access Line (GCAL), which serves all Georgia residents, regardless of insurance type.

The ASO’s Georgia Crisis and Access Line provides person-centered crisis response services to approximately 10 million Georgia residents. It delivers telephonic crisis intervention services; links people to urgent appointment services; and helps them to find an open spot in a crisis or withdrawal management facility as individuals go through the five phases of crisis-system involvement.

Faster linkage to care with immediate access to routine or crisis services, 24/7/365

  • 18,000 – 25,000 monthly calls
  • ~430 texts and chats answered monthly

Real-time, onsite crisis resolution with mobile crisis teams

  • Live dispatch monitor allows location and communication with mobile teams
  • Rural and urban one-hour response

Improved system navigation through cutting-edge technology

Software and web-based tools enable staff to:

  • Collaborate on problem-solving with the caller while collecting data
  • Track available emergent resources
  • Connect the individual to the most appropriate and closest resource

Lieferergebnisse: Die Live-Antwort-Hotline und die schnell reagierenden mobilen Krisenteams von Beacon sind die zentrale Anlaufstelle für das Krisensystem und lösen Krisen dort, wo sie auftreten. Einzelpersonen verbinden sich mit lokalen Ressourcen, die ihren Bedürfnissen entsprechen, und verbinden sie mit einer Pflege, die dazu beiträgt, zukünftige Krisen zu verhindern.

1https://www.accg.org/Mental_Health/nami.pdf