Disputing Claims for Out-of-Network Emergency Services or Surprise Bills with Beacon Health Options

If you disagree with how we processed a claim because you believe the bill was for out-of-network emergency services or a surprise bill, you can do either or both of the following:

  • Call Beacon Health Options Customer Service and tell us you think your claim was for emergency services or is a surprise bill. Please contact the phone number for behavioral health (mental health/substance use) on your ID card. For a surprise bill, you will be required to complete and submit the standard surprise bill Assignment of Benefits Form, plus a copy of the bill you received from your provider. For a surprise bill, you can also simply complete and submit the standard surprise bill Assignment of Benefits Form to Beacon Health Options and to your provider without calling and we will re-evaluate your claim. To submit the information noted in this paragraph, please see below.
    Mail PO Box 1851
    Hicksville, NY 11802
    Fax (855) 378-8309
    Email nysurprisebill@beaconhealthoptions.com
  • Submit a dispute by mail or fax. To file a grievance concerning a claim, please see below.
    Mail PO Box 1851
    HIcksville, NY 11802
    Fax (855) 378-8309