E-Commerce Initiative

Overview

According to results from our annual Provider Satisfaction Survey, providers who use electronic solutions are overall more satisfied with the level of services they receive from Beacon Health Options (Beacon), formerly known as ValueOptions. Therefore, in an effort to increase cash flow for our providers, decrease their administrative costs, and ensure all providers are satisfied with the level of services they receive from Beacon, we have launched an initiative aimed at helping transition providers from paper-based to electronic processes for all routine transactions.

Providers in Beacon’s network are expected to electronically conduct all routine transactions, including:

  • Submission of claims
  • Submission of authorization requests
  • Verification of eligibility inquiries
  • Submission of recredentialing applications
  • Updating of provider information
  • Electronic fund transfer
  • Provider claims and authorization status checks

Resources:

Contact Information:

  • General E-Commerce Questions
    • Submit questions through ProviderConnect Message Center
    • Contact the Provider Services Line at (800) 397-1630, 8 a.m.-8 p.m. ET, Monday-Friday
  • Technical Questions related to ProviderConnect