Military OneSource

Military OneSource

Who We Are

Military OneSource offers all active-duty service members and their dependent family members non-medical counseling services free of charge. Non-medical counseling services are designed to provide service help with short-term issues such as adjustment to situational stressors, stress management, decision making, communication, grief, blended-family issues, and parenting-skills issues.

Program Updates and Alerts

  • Please keep in mind that CAF submissions are due within 30 days of the date of service and all fields on the CAF are required for successful submission.
  • Military OneSource ProviderConnect gives providers online access to your Authorizations, CAF submissions, Provider Summary Vouchers, and participant records.

Please register for ProviderConnect using the links on the right side of this page. Then use your Log-In ID and Password to access Military OneSource ProviderConnect using the link below (It will ask you to create a new Password):

Military OneSource ProviderConnect Login

Webinar Training Materials

Instructional Materials and Important Information

Forms

CAF Forms

For Authorized Participants:

For additional participants in couples or family cases:

Other Forms

Contact Information

Beacon Health Options Provider Service Line( Mon-Fri 8:30am – 5:00pm ET)

  • Phone: (800) 397-1630

Military OneSource Member/Provider Line (24/7)

  • Phone: (800) 342-9647

Beacon Health Options Claims Department

  • Phone: (888) 450-6795

Electronic Claims Submissions/EDI Helpdesk (ProviderConnect)

PaySpan Health Support

MOS Provider Relations Department

Helpful Links

Mandated Training Requirements

In order to participate in the Military OneSource program, providers are required to successfully complete training prior to joining the network and annually in accordance with the Military OneSource contract between the Department of Defense and ValueOptions.

Below is a list of the training courses that are required for your credentialing and for your annual renewal training. Those courses are then followed by two alternative methods on how to complete them (via the web on Relias eLearning Management System OR via a webinar delivered by Military OneSource).

Credentialing process in becoming a Military OneSource Provider

  • Military Cultural Competence
  • Provider Orientation

First Annual Renewal Training

  • Impact of Deployment and Combat Stress Part 1
  • Provider Administrative Overview I

Second Annual Renewal Training

  • Impact of Deployment and Combat Stress Part II
  • Provider Administrative Overview II

Third Annual Renewal Training

  • Military Cultural Competence
  • Provider Administrative Overview III

Fourth Annual Renewal Training

  • Impact of Deployment and Combat Stress Part 1
  • Provider Administrative Overview IV

Fifth Annual Renewal Training

  • Impact of Deployment and Combat Stress Part II
  • Provider Administrative Overview V

There are two ways to complete the mandated training:

  1. Online: Initial and renewal trainings are available online via the Relias Learning Management System. These courses are self-paced and can be completed at your own convenience.
  2. Live Webinars with Our Military OneSource Staff. These courses are delivered via a web-based webinar on specific dates and times (please see our webinar training schedule below and click on the link to register).

Experiencing ANY difficulties or have any questions? Please email the Military OneSource Provider Relations department at: MOSPROVIDERRELATIONS@MILITARYONESOURCE.COM

Mandated Training Webinar Schedule

Initial Training Live Webinar Schedule

First Annual Renewal Training Live Webinar Schedule

Second Annual Renewal Training Live Webinar Schedule

Third Annual Renewal Training Live Webinar Schedule

Fourth Annual Renewal Training Live Webinar Schedule

Fifth Annual Renewal Training Live Webinar Schedule