Military OneSource

Who We Are

Military OneSource offers all active-duty service members and their dependent family members non-medical counseling services free of charge. Non-medical counseling services are designed to provide assistance to military families for short-term issues such as adjustment to situational stressors, stress management, decision making, communication, grief, blended-family issues, and parenting-skills.

Program Updates and Alerts

• Please keep in mind that CAF submissions are due within 30 days of the date of service and all fields on the CAF are required for successful submission.
• Military OneSource ProviderConnect gives providers online access to your Authorizations, CAF submissions, Provider Summary Vouchers, and participant records.

Please register for ProviderConnect using the links on the right side of this page. Then use your Log-In ID and Password to access Military OneSource ProviderConnect using the link below (It will ask you to create a new Password):

Military OneSource ProviderConnect Login

Webinar Training Materials

• Case Summary Note Instruction
• Provider Orientation
• Record Keeping Practices and High Risk Cases
• Provider Mandated Reporting – Procedures and Documentation
• Provider Billing Procedures and Documentation

Instructional Materials and Important Information

• Important information regarding Non-medical Counseling
• Children in Caregiving Families
• Other Military OneSource Services for Participant Referral
• Serving Those Who Serve: e-Newsletter Articles
• Military OneSource ProviderConnect Login Instructions
• MOS FAQ’s

Forms

CAF Forms

For Authorized Participants:

• Military OneSource Case Activity Form (CAF)
• Military OneSource Case Activity Form (CAF) – Typeable

For additional participants in couples or family cases:

• Military OneSource Case Activity Form Participant Addendum (CAF-PA)
• Military OneSource Case Activity Form Participant Addendum (CAF-PA) – Typeable

Other Forms

• Mandated Reporting Checklist
• Member Statement of Understanding
• Member Statement of Understanding (en Española)
• Practitioner request for a Military OneSource Application

Contact Information

Beacon Health Options Provider Service Line( Mon-Fri 8:30am – 5:00pm ET)

• Phone: (800) 397-1630

Military OneSource Member/Provider Line (24/7)

• Phone: (800) 342-9647

Beacon Health Options Claims Department

• Phone: (888) 450-6795

Electronic Claims Submissions/EDI Helpdesk (ProviderConnect)

• Phone: (888) 247-9311
• FAX: (866) 698-6032

PaySpan Health Support

• Phone: (877) 331-7154
• Email: providersupport@payspanhealth.com

MOS Provider Relations Department

• Email: mosproviderrelations@militaryonesource.com

Helpful Links

• www.militaryonesource.mil
• www.military.com
• Military OneSource ProviderConnect Log In

Mandated Training Requirements

In order to participate in the Military OneSource program, providers are required to successfully complete training prior to joining the network and annually in accordance with the Military OneSource contract between the Department of Defense and ValueOptions.

Military OneSource is updating Initial and Annual Renewal Training course assignments. We appreciate your patience as we perform this update. If you have any questions about training, please email mosprovidertraining@militaryonesource.com.