Who We Are
Military OneSource offers all active-duty service members and their dependent family members non-medical counseling services free of charge. Non-medical counseling services are designed to provide assistance to military families for short-term issues such as adjustment to situational stressors, stress management, decision making, communication, grief, blended-family issues, and parenting-skills.
Program Updates and Alerts
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- Please keep in mind that CAF submissions are due within 30 days of the date of service and all fields on the CAF are required for successful submission.
- Military OneSource ProviderConnect gives providers online access to your Authorizations, CAF submissions, Provider Summary Vouchers, and participant records.
Please register for ProviderConnect using the links on the right side of this page. Then use your Log-In ID and Password to access Military OneSource ProviderConnect using the link below (It will ask you to create a new Password):
Military OneSource ProviderConnect Login
Webinar Training Materials
- Case Summary Note Instruction
- Provider Orientation
- Record Keeping Practices and High Risk Cases
- Provider Mandated Reporting – Procedures and Documentation
- Provider Billing Procedures and Documentation
Instructional Materials and Important Information
- Important information regarding Non-medical Counseling
- Other Military OneSource Services for Participant Referral
- Serving Those Who Serve: e-Newsletter Articles
- Military OneSource ProviderConnect Login Instructions
- MOS FAQ’s
Forms
CAF Forms
For Authorized Participants:
For additional participants in couples or family cases:
- Military OneSource Case Activity Form Participant Addendum (CAF-PA)
- Military OneSource Case Activity Form Participant Addendum (CAF-PA) – Typeable
Other Forms
- Mandated Reporting Checklist
- Member Statement of Understanding
- Member Statement of Understanding (en Española)
- Practitioner request for a Military OneSource Application
Contact Information
Beacon Health Options Provider Service Line( Mon-Fri 8:30am – 5:00pm ET)
- Phone: (800) 397-1630
Military OneSource Member/Provider Line (24/7)
- Phone: (800) 342-9647
Beacon Health Options Claims Department
- Phone: (888) 450-6795
Electronic Claims Submissions/EDI Helpdesk (ProviderConnect)
- Phone: (888) 247-9311
- FAX: (866) 698-6032
- Email: e-supportservices@beaconhealthoptions.com
PaySpan Health Support
- Phone: (877) 331-7154
- Email: providersupport@payspanhealth.com
MOS Provider Relations Department
Helpful Links
Mandated Training Requirements
In order to participate in the Military OneSource program, providers are required to successfully complete training prior to joining the network and annually in accordance with the Military OneSource contract between the Department of Defense and ValueOptions.
Military OneSource is updating Initial and Annual Renewal Training course assignments. We appreciate your patience as we perform this update. If you have any questions about training, please email mosprovidertraining@militaryonesource.com.