Mitch Betses is Executive Vice President and Chief Operating Officer of Beacon Health Options, a leading behavioral health services company. In this role, Mitch oversees 2,500 diverse employees in Call Center Operations, Claims Operations, Data Analytics and Reporting, Network Operations, Quality Control and Audit, as well as Enterprise Transformation Strategy and Planning.
Mitch has more than 30 years of experience innovating and operationalizing health care solutions to advance medical outcomes while achieving top service performance. Prior to joining Beacon, he served as Executive Vice President of Member Services for CVS Health, where he was responsible for leading the Medicare, Medicaid, and Marketplace Exchange agendas; PBM Specialty, Mail, Clinical and Customer Care operations; as well Product and Process Innovation agendas. As a pharmacist, Mitch has had a career-long passion for developing strategies to promote patient care.
Mitch received a degree in pharmacy from the Massachusetts College of Pharmacy. He has previously served as Vice Chairman of the Board of Directors for the Pharmacy Quality Alliance, a member of the editorial board for Inside Pharmacy Journal, and a former Chairman of the NACDS Operating Committee.