In addition to the webinars below, various contracts and health plans may also offer specific trainings and resources. Visit our Network-Specific Info page to the right to learn more.
Giving Value Back to the Provider
This quarterly orientation and refresher webinar provides an overview of our administrative, procedural, and technical systems. In addition, we review Fraud, Waste, and Abuse; program integrity, documentation requirements, and audit preparation.
Archived version of “Giving Value Back” Webinar Series
ProviderConnect
These webinars are designed to review our ProviderConnect system and support the E-Commerce Initiative for network providers.
ProviderConnect Overview
This webinar is intended for providers and office staff becoming familiar with ProviderConnect for the first time. This also serves as a good refresher training.
ProviderConnect Authorizations
This webinar is designed for providers and office staff who submit authorizations through ProviderConnect.
ProviderConnect Claims
This webinar is designed for providers and office billing staff who submit claims electronically by either batch or directly through ProviderConnect.
ProviderConnect Tips and Tricks
This webinar will review hot topics and recent enhancements related to ProviderConnect. Allows for extended Question and Answer time.
Archived ProviderConnect Webinars
eServices Overview
These webinars are designed to provide an introduction and overview of the eServices platform for those health plans that use this portal. Topics covered include how to register, use, and submit claims and authorizations via eServices.
- Thursday, November 29, 2018 1-2 p.m. ET
- Thursday, December 20, 2018 from 1-2 p.m. ET
- Wednesday, January 16, 2019 from 1-2 p.m. ET
Cultural Competency Training
More Cultural Competency Training
Clinical Performance Improvement Resources: HEDIS®
More Clinical Tools and HEDIS Resources
Applied Behavior Analysts (ABA) webinars
More ABA Webinar and Training Information
Military OneSource Webinars
More MOS Webinar and Training Information
ICD-10 Overview
This webinar will provide an overview of the ICD-10 timeline and changes related to the October 1, 2015 transition.
More ICD-10 Transition Information
EAP Core Technologies: Updating the Strategies
Archived version of “EAP Core Technologies”