In addition to the webinars below, various contracts and health plans may also offer specific trainings and resources. Visit our Network-Specific Info page to the right to learn more.

Giving Value Back to the Provider

This quarterly orientation and refresher webinar provides an overview of our administrative, procedural, and technical systems. In addition, we review Fraud, Waste, and Abuse; program integrity, documentation requirements, and audit preparation.

Archived version of “Giving Value Back” Webinar Series


These webinars are designed to review our ProviderConnect system and support the E-Commerce Initiative for network providers.

ProviderConnect Overview

This webinar is intended for providers and office staff becoming familiar with ProviderConnect for the first time. This also serves as a good refresher training.

ProviderConnect Authorizations

This webinar is designed for providers and office staff who submit authorizations through ProviderConnect.

ProviderConnect Claims

This webinar is designed for providers and office billing staff who submit claims electronically by either batch or directly through ProviderConnect.

ProviderConnect Tips and Tricks

This webinar will review hot topics and recent enhancements related to ProviderConnect. Allows for extended Question and Answer time.

Archived ProviderConnect Webinars

eServices Overview

These webinars are designed to provide an introduction and overview of the eServices platform for those health plans that use this portal. Topics covered include how to register, use, and submit claims and authorizations via eServices.

View Webinar Archive


Cultural Competency Training

More Cultural Competency Training

Clinical Performance Improvement Resources: HEDIS®

More Clinical Tools and HEDIS Resources

Applied Behavior Analysts (ABA) webinars

More ABA Webinar and Training Information

Military OneSource Webinars

More MOS Webinar and Training Information

ICD-10 Overview

This webinar will provide an overview of the ICD-10 timeline and changes related to the October 1, 2015 transition.

More ICD-10 Transition Information

EAP Core Technologies: Updating the Strategies

Archived version of “EAP Core Technologies”